Enquirer Consulting Group
Shawn Mayo | Hybrid Workforces | October 2026
As of 14 Oct 2026
Hybrid Workforces builds process automation, custom applications, bots and analytics, and runs them as a managed service for organizations that want manual work gone without changing their IT setup.
This page maps the US organizations where that work tends to land, grouped by the industries your own case studies come from, and the people who usually sign off at each.
It describes the market, not your business. Counts are firm counts, banded on purpose.
US firms by type, banded on purpose. A group with no clean public code says so instead of showing a number.
| Group | Organizations in the US | Under 20 staff | 20 to 99 | 100 to 499 | 500 or more |
|---|---|---|---|---|---|
| Residential property owners and managers | about 94,000 | about 88,000 | about 4,500 | about 1,500 | about 520 |
| Freight forwarders and customs brokers | about 16,000 | about 14,000 | about 1,400 | about 400 | about 260 |
| Freight trucking and warehousing operators | about 110,000 | about 100,000 | about 6,400 | about 1,900 | about 1,700 |
| Oil and gas producers | about 4,300 | about 3,800 | about 280 | about 120 | about 100 |
| Coal and metal ore mining companies | about 600 | not published | not published | not published | not published |
| Manufacturers with heavy finance and order paperwork | no clean public count |
US firm counts by industry code, banded deliberately.
The person who feels the manual work is rarely the only one who signs. Operations names the problem, finance approves the spend and IT checks the fit with the systems already in place.
| Group | Usually signs off | Also in the room |
|---|---|---|
| Residential property owners and managers | Chief Operating Officer or VP of Operations | Head of IT, the leasing or resident services lead who owns the CRM |
| Freight forwarders and customs brokers | Chief Operating Officer or Director of Operations | Customs compliance manager, IT Director |
| Freight trucking and warehousing operators | VP of Operations | Controller for billing and payables, IT Director |
| Oil and gas producers | Chief Financial Officer or VP of Finance | Director of IT, supply chain or procurement manager |
| Coal and metal ore mining companies | Chief Financial Officer | Commercial or procurement manager, IT Director |
| Manufacturers with heavy finance and order paperwork | Chief Financial Officer or Controller | Accounts payable manager, Director of Operations, IT Director |
Your own case studies point to four kinds of work, and each one has a clear owner on the buyer side. Leading with the owner shortens the path to the person who signs.
| Work your site shows | Who owns it | Who signs |
|---|---|---|
| Pulling contact and buyer details from email into a CRM | Leasing or resident services operations | Chief Operating Officer |
| Keeping shipment documents current in a freight system | Operations and customs teams | Director of Operations |
| Daily currency rate updates behind order quantities | Commercial finance or treasury | Chief Financial Officer |
| Accounts payable and invoice processing | Accounts payable team under the Controller | Chief Financial Officer or Controller |
In these groups the first yes usually comes from operations or finance, because they carry the hours and the error rate. IT joins once the work is scoped, and its first question is whether anything has to change in the systems already in place.
Your site already answers that question with a tool agnostic approach and work that runs on top of existing systems, which is why the operations and finance leads above are the right first conversation rather than IT.
The people who usually sign at the groups above, one a company. Work emails and phone numbers checked on Oct 14, 2026.
| Name | Role | Company | Where | Phone | |
|---|---|---|---|---|---|
| Chris Ressa | Chief Operating Officer | DLC Management Corp. | Butler, NJ | cressa@dlcmgmt.com | +1 916 316 5932 |
| Milagros Ruiz | Chief Operating Officer | CELISTICS | Miami, FL | mruiz@celistics.com | +1 786 663 1915 |
| Mitchell Krauss | Chief Operating Officer | Goodwin & Company | Austin, TX | mitchell.krauss@goodwintx.com | +1 954 562 6218 |
| Sunil Watumull | Chief Operating Officer | Caruso | Los Angeles, CA | swatumull@caruso.com | +1 949 293 1337 |
| Lynett Rogers | Chief Operating Officer | Venture | Dallas-Fort Worth, TX | lrogers@venturedfw.com | +1 972 489 2683 |
| Doug Henrriquez | Chief Operating Officer | FreightPOP | Lake Forest, CA | doug@freightpop.com | +1 949 735 1574 |
| Federico Muyshondt | President & Chief Operating Officer | The Farmer's Dog | Queens, NY | fmuyshondt@thefarmersdog.com | +1 512 796 4576 |
| Ryan Lewis | Chief Operating Officer | Ashton Woods Homes | Atlanta | ryan.lewis@ashtonwoods.com | +1 678 987 0017 |
| Alan Blake | Chief Operating Officer | Bradshaw Home | New York | alan.blake@bradshawhome.com | +1 856 952 3648 |
| Barry Bloom | President and Chief Operating Officer | Xenia Hotels & Resorts, Inc. | Orlando, FL | bbloom@xeniareit.com | +1 407 257 4072 |
Built from public federal registries and the company's own website, counts banded deliberately.
If a walk-through is useful, pick a time at cal.com/ecg.
Prepared by Matthew, matthew@enquirerconsulting.com.